Jira Service Management
Jira Service Management (JSM) is an IT Service Management (ITSM) tool that helps align IT processes and services with business goals, enabling effective collaboration and task management. Using JSM, teams can handle customer requests, changes, and incidents more effectively and rapidly. So, it helps teams deliver an amazing service experience to their clients.
JSM can be integrated with popular CI/CD tools like Jenkins, CircleCI, and Bitbucket Pipelines, enabling teams to collaborate on issues and track changes. It comes with an automation suite, which helps teams to automate recurring tasks. This means you’ve to spend less time on workflow management and more on the core development tasks.
Therefore, by using JSM, teams can improve their service quality, reduce the time taken to resolve issues and improve client satisfaction.